How much does a website cost?
Our standard website projects start from around $4000.
What is the timeframe to design & build a website?
A standard website typically takes around 4 weeks from beginning to end. Deadlines work both ways and we do require clients to be responsive in providing content and images.
Will my website work on mobile devices
Do I already need to have a domain name and hosting?
No, we can provide you with both domain names and hosting services. Even SSL Certificates!
What does the payment process look like?
We require a 50% deposit at the beginning of the project. Once you approve the design, you will pay 25%. The remaining 25% is due before site launch.
How much does hosting cost?
What's the deal with Care Plans?
We like to think of your website like a car (think Mercedes Benz) and we are the qualified mechanic who takes care of your pride and joy. Now, like any car if it’s not serviced properly it’s only a matter of time before it breaks down and will end up being a costly exercise to bring back to life.
We have seen first hand the effects on business when a website is down for even half a day. That’s why we insist on Care Plans, we want to see your website running at 100% all of the time.
Do I have to host with NCC if you build my website?
No, you don’t have to host with Newcastle Creative Co, but we recommend finding a hosting provider that has WordPress optimized servers with quality support.
What is SSL? Do I need it?
SSL stands for “Secure Sockets Layer.” It refers to the encryption of sensitive data when a customer logs in or makes a purchase online. If you own an online store, an SSL Certificate is essential for building trust with customers by protecting their personal and financial information. Plus, Google loves a good secure website, so it can improve your trustworthiness with them too.
SEO, SEO, SEO, What is it?
SEO stands for “Search Engine Optimization.” It refers to how visible your website is on the Internet, for instance how high it appears in a list of Google search results. We ensure that all sites we build are optimised for popular search engines.
Now having an SEO strategy is whole other (long term) ball game. We can help you with that too!
Can you guarantee a high SEO ranking?
No, unfortunately there is no magic formula for achieving a high ranking in search results. However, we will optimise your site to have the best chance possible. We also encourage our clients to produce quality content on a regular basis that will engage with your audience, which definitely helps.
I found my own WordPress theme. Can you customise it for me?
That would be like riding a Moped into a Mercedes dealership and expecting to drive out with an S class. We build only custom WordPress themes because they provide the most tailored solutions for our clients.
FAQ – Social Media & Management
Does my Business need Social Media?
No matter what you sell or who you sell it to, using social media as a marketing tool to regularly interact with your followers can help you grow your brand and increase your customer base, leading to more sales and filling your bank account.
Do I really need it? Yes. Yes you do.
How will social media benefit my business?
There are many ways social media can help your business. Here’s are just a few:
- Creative posts/graphics drive targeted web traffic and boosts your website’s SEO.
- It builds relationships with customers and reminds them that you exist.
- Social media ad campaigns allow you to target custom and like-alike audiences with behaviours and attitudes specific to your target market.
- Retargeting allows you to re-connect with customers who have already visited your website or are a contact in your database
- Cross-promoting and showcasing your business gets you noticed at events, and even generate earned leads.
- It allows you to very quickly respond to customer’s queries.
- Your competitors are doing it – you have to be in the game.
- You may find customers who have never existed before and vice versa.
How much will it cost per month?
Monthly costs for social media management can vary depending on the needs of each individual business. As a starting point prices normally start at $165 per week.
Is there a lock-in contract?
Although we don’t have a minimum contract, for maximum results we recommend at least 3-6 months as a minimum. This allows us to sink our teeth in to your project and will give you enough time to see how optimising our services can help your business.
How often do you meet up with your clients?
Ideally, we like to meet once a month, in person with our clients, to touch base and discuss the progress and future direction of your social media strategy management. However, you can contact us via phone or email any time.
I am currently not on any social media platforms, can you set these up for me?
Yes, that’s what we are here for! After our initial meeting with you about your business we will then determine the most appropriate and effective social platforms you should be utilising. If you only require one Social Media channel contact us for a custom package.
How do you measure the return on investment with social media?
There are several ways. For example; If you were a e-commerce client and we build and run paid advertising campaigns on your social platforms, we can show you the direct Return On Investment (ROI) from that particular advert. Depending on your goals (reach, engagement, lead generation, targeting custom audiences or on or offline purchases/events) we can assist you to achieve your custom results and guide or train you through those statistics. We can help you understand Cost Per Click’s, google analytics, product catalog’s and lots more.
How long before I start to see results?
We work on each business on a case by case scenario. Once we discuss your goals you will see instant results.
Do you offer social media training services?
Yes, we can arrange to meet with you and/or your team and provide social media training tailored to you and your business. These can include individual one-on-one training, in a group or seminar type scenario and also casual coffee meet up. From a beginner to the more advanced, we’ve got you covered.
Can you please explain all the new updates and changes that happens to social platforms in real time?
Yes. Absolutely. We thrive on staying as up to date as possible and keeping our clients informed of any new changes and updates. Facebook often do this without any notice but we live and breathe it, so we can keep you up to date as well.
Will there be additional costs?
Additional costs may include photography, videography, blogging, Advert Campaigns and graphic design.